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Return to shopFAQ
Shopping Information
You can use the search bar at the top of our website or browse through our collections by category. Filters and sorting tools make it easy to narrow down your options.
Yes, simply click the heart icon next to any product to add it to your wishlist. You can access your wishlist anytime by logging into your account.
Stock availability is displayed on each product page. If an item is out of stock, you’ll be given the option to receive an email notification when it’s back.
Absolutely. You can place an order without creating an account. However, we recommend creating one for easier order tracking and faster checkout.
Payment Information
We accept Visa, MasterCard, PayPal, and Afterpay (where available).
Yes. All payments are processed through secure, encrypted gateways using SSL technology. We do not store your payment details.
Yes. You can enter your coupon or discount code at checkout. The total amount will be updated to reflect your savings.
If your payment is declined, double-check your payment details and available funds. You can also try another payment method or contact our support team for assistance.
Order Returns
We accept returns within 14 days of delivery, provided the items are unused, unwashed, and in original condition with all tags attached. Please see our Return & Exchange Policy for full details.
Contact our team at support@aurellofashion.com with your order number and reason for return. We’ll send you instructions to proceed with the return.
Customers are responsible for return shipping costs unless the item received was faulty or incorrect.
Yes, exchanges are available for the same item in a different size or colour. Reach out to us to arrange your exchange.
For additional help, feel free to email support@aurellofashion.com or call us at +61 2 8006 7616.